Privacy Policy

Last Updated: August 1, 2023

Introduction

HeartWell ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heartwell-health.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Register for our newsletter
  • Contact us through our contact form
  • Participate in surveys or contests
  • Comment on our blog posts
  • Purchase products or services

The personal information we may collect includes:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit card details, billing address)

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Pages you visit
  • Time and date of your visit
  • Time spent on those pages
  • Referring website addresses

We use this information to analyze trends, administer the site, track users' movement around the site, and gather demographic information.

How We Use Your Data

We may use the information we collect from you for the following purposes:

  • To provide and maintain our Site: Including registering you as a new customer and managing our relationship with you.
  • To process transactions: We may use your information to process payments and fulfill orders.
  • To send administrative information: Such as updates to our terms, conditions, and policies.
  • To send marketing and promotional communications: With your consent, we may send you newsletters, special offers, and promotions.
  • To respond to inquiries: We use your information to respond to your questions, comments, and customer service requests.
  • To improve our Site: We use feedback and usage data to enhance our website, products, and services.
  • To protect our Site: We may use your information as part of our efforts to keep our Site safe and secure.

How We Share Your Information

We may share your information in the following situations:

  • Third-Party Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may share your information for any other purpose with your consent.

We do not sell or rent your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

Types of Cookies We Use

  • Necessary Cookies: Essential for the basic functionality of our website.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
  • Functionality Cookies: Used to recognize you when you return to our website.
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: